NiceLog
NICE Systems' flagship product, NiceLog, is renowned as the World's most advanced and scaleable Computer Telephony Integration (CTI), Voice logging system, providing continuous, high-quality digital recording. NiceLog is a robust and proven technology selected by highly demanding environments including air traffic control (ATC) centers, securities traders, contact centers and government agencies. It provides reliable, security-controlled logging, archiving and retrieval of audio, up to 224 simultaneous recording channels per unit, and unlimited hours of audio archived on DAT cassettes, AIT cartridges, and MO or DVD disks.

NiceCLS
NiceCLS - this is NICE Systems' state-of-the-art Computer Telephony Integration (CTI) Call Logging System (and Nice Log's #1 companion), storing all incoming and outgoing call information in a comprehensive Database, NiceCLS enables users to locate calls easily across a wide range of parameters, such as call I.D., extension number, agent I.D., Customer I.D., and more.

NiceUniverse
NiceUniverse enables you to record, track and analyze performances and customer experiences, and guides you towards improving them. The System's superior recording technologies capture voice, screen activity and other data, and provide timesaving applications for targeting specific performance measures. NiceUniverse has CTI capabilities and supports both fixed and free-seating environments. View the status of your agents for monitoring and recording interactions real-time-from a single screen, you can view the activity status of your agents and then choose to monitor or begin recording during any point of the call. Ensure agents are utilizing applications effectively - playing back recorded screen activity reveals your agents' ability to use contact center applications. NICE utilizes advanced desktop screen capture technology, with minimal impact on your LAN.

Public Safety/Law Enforcement

NiceWatch
NiceWatch is a specially configured voice-recording solution based on our field-proven NiceLog©, Designed in cooperation with public safety professionals, NiceWatch meets the unique needs of the public safety community. NiceWatch is the answer for applications requiring more than 48 channels. With a large chassis, standard rack mounting and full networking, NiceWatch can meet needs of very large organizations with ease.

Product Benefits The key benefits of the NiceWatch public safety recording solution include:

• Modular architecture, from 16 to 120 analog or digital input channels in one chassis

• Continuous and reliable verification of telephone and radio communications

• Standard Dual Power Supplies

• Multi-user support with multi-channel, simultaneous recording, archiving, and multi-channel simultaneous playback

NiceGuard
Designed in cooperation with public safety professionals, the specially configured voice-recording system, NiceGuard, meets the unique needs of the public safety community. Nice4Guard provides a tailored set of standard features chosen to provide a comprehensive solution to the recording needs of the public safety community. The system can also be custom-configured to meet the most demanding operational requirements. With a small footprint and a desktop configuration, NiceGuard is the ideal solution for applications requiring up to 48 channels of recording. The key benefits of the NiceGuard public safety recording solution include:

• Modular architecture, from 16 to 120 analog

• Digital input channels in one chassis.

Financial

16 to 224 Agents/Channels

NiceCall
NiceCall - a highly reliable, Compact Digital Voice Logger that offers Top-quality recording of audio on up to 24 channels, and access to over 500 hours of pre-recorded audio. As all recording, storage, and backup of audio are available from a single box, NiceCall is truly a cost-effective solution. And it's easy to use, with a large front-panel LCD display screen, push buttons, and clear

Call Centers

NiceAdvantage
NiceAdvantage is a comprehensive Quality Management (QM) solution specifically tailored to give contact centers of up to 100 agents a comprehensive, cost effective quality management solution for monitoring and improving your customer experiences, and developing more skillful productive agents. NiceAdvantage contains all of the tools needed to implement a world-class quality-monitoring program, including scheduled voice and screen recording, on-line evaluators. Manage time more effectively by evaluating calls and screens from your desktop at your convenience. Calls and screens are simultaneously played back and scored, providing data for detailed quality reports. Capture only the calls you need by creating recording schedule of voice interaction and screen activity by agent, group, type of call.