Since 1983
Fourth Quarter Newsletter, December 2001

In This Issue

New Voice Recording Distribution Contract with Nice New Distribution Channel Partners for Pware
Telenomics New Pware Release, sample reports
Welcome New Pware Users
Welcome new staff members
Discontinued Marketing Products
New Inventory "No Activity Report"

Telenomics and Nice Corporation to sign OEM Agreement to integrate PwareWeb with the Nice Voice Recording Product Line.

NICE is a global leader in visual interaction recording solutions. With NiceVision you will have the power to evaluate and analyze digitally recorded video and audio to improve your business interactions. NiceVision will transform the way you look at your business.

We're pleased to announce that we're signing an OEM Agreement with the Nice Corporation in the arena of voice recording. We're also integrating our PwareWeb Call Accounting System into the Nice voice recording product line. We'll be working both through Nice and the Nice Dealers Channel to incorporate and sell our Telenomics PwareWeb System. Several of these dealers have already signed up with Telenomics with more to follow. If you're looking into our PwareWeb, you can now contact a Nice Dealer in your area, or call us direct.

The PwareWeb System will be featuring a new release which will interface directly into the Nice Voice Recording Systems through the API's. This new release is designed to enable the ability to play back recorded calls from the PwareWeb CAS. A Nice Recording System will need to be in place to enable this new design. We also intend to enable the user to simply point and click right from PwareWeb platform going directly into the Nice System. It's a very exciting concept that has received great feedback from our informal survey with end users.

Telenomics is very excited about this new opportunity and plans to work through both the established Nice Dealers and directly with the end users. If you're a current Pware User looking into Voice Recording Systems, we offer some large discounts to our installed base. For information on this product, ask for Todd Stover at Telenomics.

Telenomics signs with U.S. Audio,
A Nice Dealer in Northern California, Oregon & Washington

Telenomics is pleased to be associated with U.S. Audio, one of the premier dealers of the Nice Voice loggers. We recently signed a distributor contract with U.S Audio to distribute Telenomics PwareWeb products and services.

Jim Wyatt of U.S. Audio with Todd Stover of Telenomics
Signing new PwareWeb Distribution Agreement.

JWyatt@USAudioInc.com
www.usaudioinc.com
Phone: 800-544-5050 x 118

Telenomics would also like to welcome BEAR PAW Systems as our newest PwareWeb Dealer based in Clearwater Florida.

21961 US Hwy. 19 N.
Clearwater, FL 33765
Tel: (727) 669-7726, (800) 954-6949
Fax: (727) 669-7785
Email: dcook@bearpawsystems.com
www.bearpawsystems.com

Telenomics PwareWeb our latest Release

The new Pware Call Accounting and Security Software is a perfect application for the Web. It's very easy to navigate through, and since its web based, minimal training is required for departmental managers utilizing the system. Traditionally, call accounting systems can seem complicated and hard to manage. We've changed all this. One senior PBX Sales Director we met said it was the best Call Accounting Package he's seen in his 40 years in the business. That was quite a compliment for us. We hope to have some more news on working directly with this PBX Corporation in our next newsletter release.

The system also works great for end users with multiple site locations and PBX's. We simply install a network buffer over their LAN, nail down an ip address, and utilize Tcp/ip to move the data back to customers Windows 2000 or NT Server. We then store the data in their Oracle Data Base (which we'll optionally provide and install); set-up the security features and enables the customer to manage the system over the web utilizing their internet capabilities. We specialize in replacing 2nd and 3rd generation CAS, already in place.

With the new Web Pware, users at any of the company locations can inquire into the systems server with the proper passwords and get their own reports. This eliminates a major portion of the work traditionally required of the Telecom Manager; freeing them up for other projects. With PwareWeb, we also offer custom programming and system interfaces for such items as LDAP, PeopleSoft, SAP, etc.

See Sample Report...

What's New on the Home Front

Telenomics VP of Sales, Rick Hupe and President Danny Salinas Congratulating each other on a new record 2nd Quarter of PwareWeb Sales.

Telenomics welcomes our new PwareWeb Customers:

We would like to welcome the following individuals
to our Telenomics staff:

Dan Veres / Customer Engineering

Elaine De Los Santos / Software Engineering

Judy Brady / Customer Sales

Katherine Martin / Customer Engineering

Todd Stover / Outside Sales Manager

Pware 3000 Marketing Changes

Telenomics made the business decision in September of this year to discontinue selling the HP3000 Server product line. We seldom found any HP 3000 sale opportunities in the past two years. This greatly influenced our decision after over 19 years of being on this platform. We'll still support our Pware 3000 product line software. We intend to continue this support for our software into the foreseeable future as long as Hewlett Packard still supports the HP 3000 and its compilers.

If you're a Pware 3000 user and wish to continue using the product on the HP 3000 platform, we don't see any problems unless your Pware 3000 is in the compatibility mode. When Hewlett Packard no longer supports the compatibility compiler this could become a problem. What we suggest is one of two choices:

1) We have a Pware Program to convert Pware 3000 compatibility software on your system to native mode. This will require you to sign a new disclosure / confidentiality agreement for the source code and obtain a native mode Pware 3000 License from Telenomics. With this in place we will recompile the code on your system and continue to support the Pware 3000 on your system.

2) Many Pware 3000 customers have begun purchasing PwareWeb and having us convert their data over from the HP 3000 platform to the new Windows 2000 platform. Discounts of PwareWeb License Fees of 50% to existing Pware 3000 and Pware UNIX customers are good through September 31, 2002.

New Web Reports,
Features Highlights

We've incorporated many new reports and features into our latest Pware Web release. For example you can now import cell phone, pagers and credit card bills into the system and assign them to an owner. The owner can have more than one extension (resource). In fact the owner can have as many resources and types as you want to assign. We simply assign resources to owners. The owner number is user defined but normally is the same one that's assigned in the HR System.

If you're a department manager you can be assigned security passwords. This will allow you into the Web System (providing you have a web browser) and view your employee's data and activities (only your assigned employees will be available to you). Everything in the system is point and click. You could run a view which will give you a summary of all the employees in your department by individual and then call type. You can then drill down to your assigned employees and view whatever detail that interests you. It's well organized and very simple to use.

We came up with one of our new reports (really a customer request / idea) that are really a big hit. Assume you assign an owner several resources; two extensions, one pager, expensive electronic phone, etc. Assume further, you have more of these types of resources distributed throughout your facility. Suddenly the CFO hires a new Administrative Assistant and requires an electronic phone, and two new extensions. This is a new expense for you to purchase (plus you have the red tape dealing with purchasing)

We assume you get these types of requests all the time. Wouldn't it be great if you could run a report that identified all your resources (inventory items) that have no activity! Instead of buying a new electronic phone or a new cell phone, assigning a new extension, etc. simply run a report that shows you where your inventory is that has no call activity and simply reassign it. How much would that save you in new equipment expenses per year?

We're already working on our next PwareWeb release that includes a new Call Center Report by agent and activity. We're introducing new Trunk Activity Reports which have a point & click drill down to the trunk group and where the next level is the actual trunks. You can also drill down by telephone number and dates to view which trunks are being utilized over a given period of time. Given the fact it's so easy to add new reports and features on the web, we plan to have several new releases, we'll tell you about them in upcoming newsletters.

If you would like to get a demo on the system, call Telenomics Customer Service at (909) 296-1270 or contact one of our dealers. Have your web browser ready to log on and we'll walk you through it.

See sample No Activity Report:

If you're a current Telenomics Pware User and did not already know, the V&H Area Code changes are available monthly from our website.